My subscription was renewed, but it’s not showing in the app. What could be the issue?

My subscription was renewed, but it’s not showing in the app. What could be the issue?

If your subscription was renewed but is not showing in the app, in most cases the reason is simple: you may be logged into the wrong account. This usually happens when different login methods are used.

Why does this happen?

Here’s a common example:

  • You created your account using email and password (e.g., Outlook).
  • Later, you logged in using Sign in with Google.

In this case, Jarbas creates a new account, instead of accessing your original one.

So you may end up with:

  • One account with an active subscription
  • Another account without a subscription, created by mistake

How to fix it

To fix this, you need to identify which account has your subscription.

Here are some tips:

  • Check which account you are currently logged into
  • Try logging in using email and password and also Google login, if you've used both
  • Look for the subscription confirmation email in your inbox

Jarbas always sends a confirmation email after a purchase or renewal. This email shows which email address is linked to your subscription.

Summary

If your subscription is not showing, you are most likely logged into a different account. Simply access the correct account and your subscription will appear.

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