Payment options are not showing in the Online Catalog. What could be happening?

Payment options are not showing in the Online Catalog. What could be happening?

When payment options do not appear for customers in the Online Catalog, this usually means that no payment method has been configured.

If there is no payment method set up, the customer can create the order, but cannot move forward to the payment step, which makes it seem like the checkout process does not continue.

How to set up payment methods in the Online Catalog

Follow the steps below to fix this issue:

  1. From the home screen, tap Online Catalog.
  2. Then tap Orders.
  3. Tap Payment Methods.

Here, you can configure the payment options available for your catalog.

Types of payments you can configure

You can set up payment methods for different scenarios, such as:

  • Payments made directly in the Online Catalog;
  • Payments for in-store pickup;
  • Payments for delivery orders.

⚠️ Important: You must configure at least one payment method for customers to be able to complete an order in the Online Catalog.

Online payments made directly in the catalog

If you want customers to pay directly in the Online Catalog, please note:

  • Online catalog payments can only be made by credit card.
  • To enable this, turn on Credit Card under Online Payments.
  • After that, you must connect a payment account so the money paid by customers is transferred to you.

Jarbas currently supports:

  • Mercado Pago
  • Stripe

To set it up, simply tap one of these options and log in to your account.



Once the login is complete, your catalog will be ready to accept online payments.

Availability by country

  • Mercado Pago: available only for users in Brazil.
  • Stripe: available for users in Brazil and other countries.
If you are outside Brazil, Stripe is the recommended option.

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