The customer's Account tab offers two ways to change the balance, and they do quite different things. Picking the wrong one messes up your books.

The rule is simple: did real money change hands?

Money came in: use Add Credit or Pay Debit

The main button on the screen changes name depending on the situation:

• Pay Debit — when the customer owes and has come to settle up.
• Add Credit — when they leave money in advance.

Jarbas asks for the payment method (cash, Pix, card), produces the receipt and:

• Records the income in Financial.
• Registers the amount in the cash register, if one is open.

This is the path for any money that passed through your hands.

No money came in: use Balance Adjustment

Tap Balance Adjustment and choose Add Value or Subtract Value.

An adjustment only corrects the balance figure. It doesn't ask for a payment method, doesn't create a Financial entry and doesn't touch the till.

Use it when:

• You typed the wrong amount and need to fix it.
• You're migrating from a paper ledger and entering what the customer already owed.
• You agreed a discount, a write-off or a settlement that involved no money.

Jarbas asks for an Observation — write down why. Three months from now, on the statement, that note is what will explain the number.

Why it matters

Record money that never came in as credit and your revenue is inflated, and the till won't balance at the end of the day.

Record a payment the customer genuinely made as an adjustment and the debt clears correctly, but the income shows up nowhere.

Side by side

In both cases

The movement appears on the customer's account statement with its date and description, and changing the balance requires the credit permission.