My customer isn’t showing up in the list. What’s going on?

My customer isn’t showing up in the list. What’s going on?

Sometimes users notice that a customer they added seems to have disappeared or isn’t showing up in their customer list. Don’t worry — this is usually something simple to fix. It’s often caused by active filters, unsynced data, or an expired login session. Here’s what to do:

1. Check your filters

From the home screen, tap Customers, then tap the filter icon (it looks like a small funnel in the top-right corner).

  • Make sure the filters you set include the type of customer you’re looking for.
  • Or, to be sure, just tap Clear in the top-right corner to reset all filters and show your entire customer list.


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2. Sync your data

If your customers still aren’t showing up, go back to the Customers page. Tap the three dots in the top-right corner and select Sync Data.

This will refresh your account and update all your information from the server — in most cases, this step fixes the issue.
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3. Log out and back in

Still can’t see your customers? Try logging out and signing back in to your account. This reloads all your data and usually clears up any temporary display errors.
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If it’s still not working

Most of the time, one of these steps solves the problem. But if your customers still aren’t showing up, send us a message on WhatsApp, and our team will help you sort it out as soon as possible.
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💡Pro tip: Try syncing your data regularly — especially if you use Jarbas on more than one device. It keeps everything up to date and prevents missing information.


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