My category isn’t showing up. What could be happening?
If the
customer categories you created are not showing up, or seem to have
“disappeared”, this is usually related to filters or data not being fully
synced. Follow the steps below to fix the issue:
1. Check your filters
-
On the home screen, tap Customers.
-
Then tap Filters (the icon that looks like a funnel/glass in the upper-right corner).
-
Make sure the filters aren’t hiding the categories you want to see.
-
If you’re unsure, simply tap Clear (top right) to remove all filters and show all categories again.
2. Sync your data
If your
categories still don’t appear:
-
Go back to the Customers screen.
-
Tap the three dots in the upper-right corner.
-
Select Sync Data.
This
updates your account information and usually fixes missing data.
3. Log out and log back in
If the issue continues:
-
Log out of your account.
-
Log in again using your email/password or your social login (Google, Facebook, Apple).
Refreshing
your session can fix temporary loading errors.
If the problem continues
If none of
the steps work, please contact our support team so we can help:
WhatsApp: link
Related Articles
My customer isn’t showing up in the list. What’s going on?
Sometimes users notice that a customer they added seems to have disappeared or isn’t showing up in their customer list. Don’t worry — this is usually something simple to fix. It’s often caused by active filters, unsynced data, or an expired login ...How to display customer birthdays in the calendar
Jarbas allows you to display your customers’ birthdays directly in the calendar, making it easier to remember important dates and create relationship actions such as messages, promotions, or special offers. To make this work, you just need to follow ...Average ticket and last purchase: where to see them per customer
Jarbas works out on its own how much each customer spends on average and when they last bought. These are the two numbers that tell you who deserves attention. What they mean Average ticket — everything the customer has spent, divided by their number ...How to send a customer's account statement
The statement shows everything a customer bought and paid over a period, with the running balance movement by movement. It's the document to send when a customer asks for their account. How to open it Go to Customers and open the customer. Tap the ...How to set a credit limit per customer
The credit limit is how much each customer is allowed to owe. Once they hit the ceiling, Jarbas blocks the credit sale. How to set it Open the customer under Customers. On the Info tab, check that Allow on Credit is on. Fill in the Limit Credit ...