What are Jarbas Support Hours?
Jarbas
Support is available to help you Monday through Friday, from 9:00 AM to 6:00
PM (Brasília Time). We do not provide support on weekends or public
holidays.
How
Support Works
Support requests are handled in
the order they are received.
This means that, at certain
times, there may be a short wait.
Still, every message is
answered — no one is left without a response.
Languages Available
Our support
team can assist you in:
Feel free
to contact us in the language you’re most comfortable with.
How to Contact Us
Before Reaching Out
While
waiting for a reply, we recommend checking our Help Center, where many
common questions are already answered step-by-step. You may find what you need
there even faster.
Related Articles
Getting Started with Jarbas: Your First Steps
Welcome to Jarbas! ? We’re excited to help you manage your business with ease and efficiency. To make your onboarding experience smoother, here’s a step-by-step guide covering the essentials you need to start using Jarbas confidently. 1. Add Your ...
Jarbas Plans Overview
Jarbas offers three plans — Basic, Pro, and Premium — designed to meet the needs of different types of businesses. Each plan includes the right tools to help you sell, organize, and grow your business efficiently. Basic Plan (Free Forever) Perfect ...
Does Jarbas send messages, notifications, or reminders to customers?
No. Jarbas doesn’t send automatic notifications or messages to customers. Pre-Saved Messages Jarbas offers a Pre-Saved Message feature that helps you stay in touch with your customers quickly and efficiently. With this feature, you can create message ...
Can I transfer data from another system?
No, Jarbas doesn’t currently support automatic data migration from other systems. However, you can import customers and products using a file. What you can import Product Import • Supported files: Excel (.xlsx) and CSV • Available fields: name, ...
Can I use a custom domain for my online catalog?
Yes, but this feature is only available to Premium plan members. If you're on the Premium plan, just send us an email at help@jarbas.app to request your custom domain, and we’ll take care of the rest! Please note that you must already own the domain. ...