What are Jarbas Support Hours?

What are Jarbas Support Hours?

Jarbas Support is available to help you Monday through Friday, from 9:00 AM to 6:00 PM (Brasília Time). We do not provide support on weekends or public holidays.

How Support Works

  • Support requests are handled in the order they are received.
  • This means that, at certain times, there may be a short wait.
  • Still, every message is answered — no one is left without a response.

Languages Available

Our support team can assist you in:

  • Portuguese
  • English
  • Spanish

Feel free to contact us in the language you’re most comfortable with.

How to Contact Us

You can reach Jarbas Support through our email help@jarbas.app or WhatsApp.

Before Reaching Out

While waiting for a reply, we recommend checking our Help Center, where many common questions are already answered step-by-step. You may find what you need there even faster.

    • Related Articles

    • Jarbas Plans Overview

      Jarbas offers three plans — Basic, Pro, and Premium — designed to meet the needs of different types of businesses. Each plan includes the right tools to help you sell, organize, and grow your business efficiently. Basic Plan (Free Forever) Perfect ...

    • Getting Started with Jarbas: Your First Steps

      Welcome to Jarbas! ? We’re excited to help you manage your business with ease and efficiency. To make your onboarding experience smoother, here’s a step-by-step guide covering the essentials you need to start using Jarbas confidently. 1. Add Your ...

    • Does Jarbas send messages, notifications, or reminders to customers?

      No. Jarbas doesn’t send automatic notifications or messages to customers. Pre-Saved Messages Jarbas offers a Pre-Saved Message feature that helps you stay in touch with your customers quickly and efficiently. With this feature, you can create message ...

    • How to Print Receipts with Your Logo

      Jarbas allows you to print receipts that include your business logo, giving your documents a more professional and branded look. To enable logo printing, you need to adjust the printer mode inside the app. Follow the steps below: 1. Go to the receipt ...

    • Can I transfer data from another system?

      No, Jarbas doesn’t currently support automatic data migration from other systems. However, you can import customers and products using a file. What you can import Product Import • Supported files: Excel (.xlsx) and CSV • Available fields: name, ...