How to collect the customer's signature on the receipt

How to collect the customer's signature on the receipt

Your customer can sign with a finger on your phone screen, and the signature is saved on the order's receipt. Handy as proof of delivery, pickup or a credit sale.

1. Turn on the signature on the receipt

Configurations › My Receipt › Content › Show signature on receipt

Only admin users can change this setting.

2. Collect the signature on the order

  1. Open the order and go to the receipt.
  2. At the bottom of the receipt, tap Add Signature.
  3. Hand the phone to the customer to sign with their finger.
  4. Confirm.

The signature is saved on the order. Whenever you open, share or print that receipt again, the signature comes with it.

To replace it, tap Edit Signature. To clear it, Remove Signature.

If you print without collecting a signature

The printed receipt comes out with a dotted line where the signature goes, so the customer can sign by hand.

Signing from a computer doesn't work

Signature capture is only available in the mobile app. On the web version the receipt shows a signature that was already collected, but you can't capture a new one.


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