Why is my inventory showing different numbers on another device?
Sometimes,
when you log into your Jarbas account on a different phone, your inventory
may show different quantities. This usually happens because of filters applied
on one of the devices or because the data hasn’t fully synced.
Follow the
steps below to fix the issue:
1. Check your inventory filters
On the home
screen:
-
Go to Products/Services
-
Tap Stock
-
Tap the Filter icon (the funnel/“goblet” icon in the top-right corner)
-
Make sure the filters aren’t limiting what you see
-
If needed, tap Clear (top-right corner) to reset all filters
Filters are
the most common reason for inventory differences between devices.
2. Sync your data
If the
numbers still don’t match:
-
Go to Products/Services
-
Tap the Stock tab
-
Tap the three dots (top-right corner)
-
Select Sync Data
This forces
the app to refresh your information with the latest data from the server.
3. Log out and log back in
If the issue persists:
-
Log out of your account
-
Log back in
This
reloads all your account information on the device.
Important: this can also happen with your Orders
Some users
have also reported that their Orders don’t appear the same way when they
log in on another phone. The solution is exactly the same:
1. Check your order filters
-
Go to Orders
-
Tap the Filter icon
-
Adjust the date range or options as needed
-
Or tap Clear to remove all filters
2. Sync the Orders list
-
In Orders, tap the three dots
-
Select Sync Data
3. Log out and back in
This
refreshes the orders list completely.
If the issue continues
One of
these steps normally solves the problem. But if your data still looks different
across devices, please contact us on our e-mail help@jarbas.app
or WhatsApp.
Related Articles
My product or service isn’t showing up. What should I do?
Sometimes, users notice that their products or services “disappear” or simply don’t show up in the list. This is usually related to active filters, data sync issues, or a login session problem. Follow the steps below to fix it. 1. Check your filters ...My product/service category isn’t showing up. What could be happening?
If the product or service categories you created aren’t showing up, or seem to have “disappeared”, it’s usually related to data syncing or a temporary loading issue. Follow the steps below to fix it: 1. Sync your data On the home screen, tap ...How to Differentiate Between Products and Services in Jarbas
In Jarbas, understanding the distinction between products and services is essential for streamlining your business operations. Let's break down these categories with real-life examples to show how each one functions within Jarbas. Products What Are ...How to Highlight Products in Your App and Online Catalog
If you manage a large inventory or aim to increase sales for certain products, this feature is designed for you. To activate it, navigate to the Products menu. Select the product you wish to highlight and tap on Highlight this product. Then, click ...How to Register a Product?
Discover how easy and straightforward it is to register a product in Jarbas. To start, access the main menu and tap on the Plus (+) button at the bottom of the screen. In the menu that pops up, tap on the Products option. A page dedicated to product ...