Frequently Asked Questions
If I upgrade my plan, do I only pay the difference in the first month?
Yes! In Jarbas, when you upgrade your plan, you only pay the price difference for the first billing cycle — and this is handled automatically. How does it work? When you switch plans before your current billing period ends: The system takes into ...
My subscription was renewed, but it’s not showing in the app. What could be the issue?
If your subscription was renewed but is not showing in the app, in most cases the reason is simple: you may be logged into the wrong account. This usually happens when different login methods are used. Why does this happen? Here’s a common example: ...
My online catalog is not working. What could be the problem?
If your Online Catalog is not loading, it is usually caused by one of these three situations. Let’s go through them and how to fix each one. 1. Your Online Catalog may be turned off For your catalog to be available online, the option to publish it ...
How to change (reset) the order number sequence?
In Jarbas, you can change or reset the order number sequence. This can be useful in situations such as: When you want to reorganize your store’s order numbering. When you want to start a new order sequence for a new period. To change or reset the ...
When you remove an item from an order, is the payment refunded automatically?
No. In Jarbas, when you remove an item from an order, the payment is not automatically returned to the Financial section. When this happens, the order total becomes lower than the amount that was paid, and Jarbas automatically enables the refund ...
How can I change my store name?
If you need to change your store name in Jarbas, you can do it easily through the store settings. Follow these steps: On the Jarbas home screen, tap the three-line menu in the top-right corner. This will open the side menu. Tap your store name at the ...
How can I request a subscription refund?
If you would like to request a refund for your Jarbas subscription, the process depends on where the subscription was made. See below how to request a refund in each case. Subscription made through the Play Store (Android) If your subscription was ...
Can I add users (salespeople)?
Many Jarbas customers have salespeople or staff members working in their stores, so yes: you can add users (salespeople) to your Jarbas account. This allows each salesperson to register orders, sales, credit sales, and other actions directly in the ...
What are the receipt settings in Jarbas?
In this article, we will explain the main Jarbas receipt settings and how to use them. To access these settings: On the Jarbas home screen, tap Settings. Then tap My Receipt. There you will find several options to customize the receipts that are sent ...
Jarbas Plan Pricing
Jarbas pricing varies according to the currency and country of the account. We offer two plans: Pro and Premium, with monthly and annual billing options. ? The annual plan offers better value compared to monthly payments. ?? Brazil (BRL – ...
I can’t log in to Jarbas — the screen just keeps loading. How can I fix this?
In some cases, internet connection issues or cached data stored in the browser or app can cause Jarbas to get stuck on the login screen, showing a loading spinner without completing the login. This usually happens because the system keeps old login ...
Payment options are not showing in the Online Catalog. What could be happening?
When payment options do not appear for customers in the Online Catalog, this usually means that no payment method has been configured. If there is no payment method set up, the customer can create the order, but cannot move forward to the payment ...
Can I hide product prices in the online catalog?
Yes! Jarbas allows you to hide product prices in the Online Catalog, which is ideal if you prefer to share prices only upon request, negotiate via WhatsApp, or offer customized pricing. How to hide prices in the online catalog Follow the steps below: ...
Can I add banners to the online catalog?
Yes! With Jarbas, you can add up to 5 banners to your Online Catalog. Banners are a great way to: Highlight promotions and special offers; Promote new or featured products; Share seasonal campaigns (holidays, sales, announcements); Make your catalog ...
Why does the receipt sometimes take a long time to generate? (Especially on the Web version)
In some cases, especially when using the Web version of Jarbas, generating a receipt can take longer than expected. This usually happens because, depending on your receipt settings, the system needs to load all product images before building the ...
How to Print Receipts with Your Logo
Jarbas allows you to print receipts that include your business logo, giving your documents a more professional and branded look. To enable logo printing, you need to adjust the printer mode inside the app. Follow the steps below: 1. Go to the receipt ...
Can I increase the receipt font size? And change the paper size?
Yes, Jarbas allows you to adjust the font size of your receipts and choose the paper size for the PDF version. These options help you create receipts that are easier to read and better formatted for your type of printer. 1. How to increase or ...
Payment Methods for the Jarbas Subscription
Below are the payment options for your Jarbas subscription, depending on your country. Argentina Google Play App Store Credit Card Pago Fácil Rapi Pago Bank Transfer Interoperable QR Code Brazil Google Play App Store Credit Card Pix Chile Google Play ...
I can’t log in. What might be happening?
If you're trying to access your Jarbas account and can’t log in, don’t worry, this usually happens for a few simple reasons. Here are the most common causes and how to fix each one. 1. Check if your email and password are correct This is the most ...
Does Jarbas send a notification when another user creates an order?
No. Administrators do not receive notifications when another user creates an order inside the app. Currently, Jarbas sends only one type of automatic order notification to all administrators: Online Catalog Sale Whenever a sale is completed through ...
What are Jarbas Support Hours?
Jarbas Support is available to help you Monday through Friday, from 9:00 AM to 6:00 PM (Brasília Time). We do not provide support on weekends or public holidays. How Support Works Support requests are handled in the order they are received. This ...
Jarbas Plans Overview
Jarbas offers three plans — Basic, Pro, and Premium — designed to meet the needs of different types of businesses. Each plan includes the right tools to help you sell, organize, and grow your business efficiently. Basic Plan (Free Forever) Perfect ...
Does Jarbas have a commission system for salespeople?
Currently, Jarbas does not have an automatic commission system. This means the app doesn’t calculate or pay commissions automatically based on users’ sales. However, Jarbas provides several tools that let you track salesperson performance and manage ...
Does Jarbas send messages, notifications, or reminders to customers?
No. Jarbas doesn’t send automatic notifications or messages to customers. Pre-Saved Messages Jarbas offers a Pre-Saved Message feature that helps you stay in touch with your customers quickly and efficiently. With this feature, you can create message ...
What are user permissions?
Jarbas includes a complete user permissions system that lets you control what each team member can view or do within the platform. This feature helps maintain security, organization, and control over your team’s daily operations. 1. Main Permission ...
Does Jarbas include a purchase order feature?
No, Jarbas doesn’t currently have a purchase order feature. How to record new stock Manual Entry • Go to Products → Stock • Add the purchased quantities manually • Record the entry after receiving the products from your supplier Summary Jarbas ...
Does Jarbas issue invoices or sales receipts?
No, Jarbas doesn’t issue official invoices or fiscal receipts — only basic sales receipts. What Jarbas provides Sales Receipt • A simple commercial document • Includes basic sales information • Does not replace an official tax invoice • Intended for ...
Does an external barcode scanner work with card machines?
In most cases, it doesn’t — but you’ll need to check with your card machine’s technical support to be sure. How it works in practice Common limitations • Most card machines don’t support external scanners • Security restrictions often block external ...
Can I pay the annual plan in installments with a credit card?
No, the annual subscription must be paid in full at once. If you prefer, you can choose the monthly plan instead, which is automatically charged every month.
Can I transfer data from another system?
No, Jarbas doesn’t currently support automatic data migration from other systems. However, you can import customers and products using a file. What you can import Product Import • Supported files: Excel (.xlsx) and CSV • Available fields: name, ...
Can I print labels in Jarbas?
No, Jarbas only allows you to print receipts. At the moment, it’s not possible to print labels directly from the system.
Can I import invoices in XML format?
No, Jarbas doesn’t support importing invoices in any format.
Can I add suppliers to Jarbas?
No, Jarbas doesn’t currently include a supplier registration feature.
How to switch or cancel your Jarbas plan?
Need to switch or cancel your Jarbas plan? Here’s how simple it is! 1️ - Tap the three lines in the top left corner of the main menu. 2️ - Tap your store name. 3️ - Tap Plan. You’ll see two options: ? Change Plan: switch to a plan that fits your ...
Getting Started with Jarbas: Your First Steps
Welcome to Jarbas! ? We’re excited to help you manage your business with ease and efficiency. To make your onboarding experience smoother, here’s a step-by-step guide covering the essentials you need to start using Jarbas confidently. 1. Add Your ...
What’s Considered an Expense and What’s Considered Revenue for Small Businesses?
Many small business owners struggle to classify their expenses and income correctly. Understanding these categories is essential for organizing your business finances and making strategic decisions. In this article, we’ll explain what counts as an ...
Can I bulk upload products using an Excel spreadsheet?
Yes! With the Premium version of Jarbas, you can bulk upload products directly from an Excel spreadsheet. This makes it super easy to migrate your data and saves you a ton of time when adding new products.
I run more than one business or sell both wholesale and retail. How do I manage that?
If you have multiple businesses or sell both wholesale and retail with different pricing, here's what you need to know: each Jarbas account allows you to create just one catalog and assign one price per product. To manage different businesses or ...
Can I use a printer and barcode scanner with Jarbas?
Yes, you can use Bluetooth or network printers (Android and iOS) compatible with ESC format directly with Jarbas. To read barcodes, you can use scanners that function as keyboards, simply by connecting them to your computer or phone. Jarbas also ...
Can I use a custom domain for my online catalog?
Yes, but this feature is only available to Premium plan members. If you're on the Premium plan, just send us an email at help@jarbas.app to request your custom domain, and we’ll take care of the rest! Please note that you must already own the domain. ...
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