Frequently Asked Questions
I can’t log in. What might be happening?
If you're trying to access your Jarbas account and can’t log in, don’t worry, this usually happens for a few simple reasons. Here are the most common causes and how to fix each one. 1. Check if your email and password are correct This is the most ...
Does Jarbas send a notification when another user creates an order?
No. Administrators do not receive notifications when another user creates an order inside the app. Currently, Jarbas sends only one type of automatic order notification to all administrators: Online Catalog Sale Whenever a sale is completed through ...
What are Jarbas Support Hours?
Jarbas Support is available to help you Monday through Friday, from 9:00 AM to 6:00 PM (Brasília Time). We do not provide support on weekends or public holidays. How Support Works Support requests are handled in the order they are received. This ...
Jarbas Plans Overview
Jarbas offers three plans — Basic, Pro, and Premium — designed to meet the needs of different types of businesses. Each plan includes the right tools to help you sell, organize, and grow your business efficiently. Basic Plan (Free Forever) Perfect ...
Does Jarbas have a commission system for salespeople?
Currently, Jarbas does not have an automatic commission system. This means the app doesn’t calculate or pay commissions automatically based on users’ sales. However, Jarbas provides several tools that let you track salesperson performance and manage ...
Does Jarbas send messages, notifications, or reminders to customers?
No. Jarbas doesn’t send automatic notifications or messages to customers. Pre-Saved Messages Jarbas offers a Pre-Saved Message feature that helps you stay in touch with your customers quickly and efficiently. With this feature, you can create message ...
What are user permissions?
Jarbas includes a complete user permissions system that lets you control what each team member can view or do within the platform. This feature helps maintain security, organization, and control over your team’s daily operations. 1. Main Permission ...
Does Jarbas include a purchase order feature?
No, Jarbas doesn’t currently have a purchase order feature. How to record new stock Manual Entry • Go to Products → Stock • Add the purchased quantities manually • Record the entry after receiving the products from your supplier Summary Jarbas ...
Does Jarbas issue invoices or sales receipts?
No, Jarbas doesn’t issue official invoices or fiscal receipts — only basic sales receipts. What Jarbas provides Sales Receipt • A simple commercial document • Includes basic sales information • Does not replace an official tax invoice • Intended for ...
Does an external barcode scanner work with card machines?
In most cases, it doesn’t — but you’ll need to check with your card machine’s technical support to be sure. How it works in practice Common limitations • Most card machines don’t support external scanners • Security restrictions often block external ...
Can I pay the annual plan in installments with a credit card?
No, the annual subscription must be paid in full at once. If you prefer, you can choose the monthly plan instead, which is automatically charged every month.
Can I transfer data from another system?
No, Jarbas doesn’t currently support automatic data migration from other systems. However, you can import customers and products using a file. What you can import Product Import • Supported files: Excel (.xlsx) and CSV • Available fields: name, ...
Can I print labels in Jarbas?
No, Jarbas only allows you to print receipts. At the moment, it’s not possible to print labels directly from the system.
Can I import invoices in XML format?
No, Jarbas doesn’t support importing invoices in any format.
Can I add suppliers to Jarbas?
No, Jarbas doesn’t currently include a supplier registration feature.
How to switch or cancel your Jarbas plan?
Need to switch or cancel your Jarbas plan? Here’s how simple it is! 1️ - Tap the three lines in the top left corner of the main menu. 2️ - Tap your store name. 3️ - Tap Plan. You’ll see two options: ? Change Plan: switch to a plan that fits your ...
Getting Started with Jarbas: Your First Steps
Welcome to Jarbas! ? We’re excited to help you manage your business with ease and efficiency. To make your onboarding experience smoother, here’s a step-by-step guide covering the essentials you need to start using Jarbas confidently. 1. Add Your ...
What’s Considered an Expense and What’s Considered Revenue for Small Businesses?
Many small business owners struggle to classify their expenses and income correctly. Understanding these categories is essential for organizing your business finances and making strategic decisions. In this article, we’ll explain what counts as an ...
Can I bulk upload products using an Excel spreadsheet?
Yes! With the Premium version of Jarbas, you can bulk upload products directly from an Excel spreadsheet. This makes it super easy to migrate your data and saves you a ton of time when adding new products.
I run more than one business or sell both wholesale and retail. How do I manage that?
If you have multiple businesses or sell both wholesale and retail with different pricing, here's what you need to know: each Jarbas account allows you to create just one catalog and assign one price per product. To manage different businesses or ...
Can I use a printer and barcode scanner with Jarbas?
Yes, you can use Bluetooth or network printers (Android and iOS) compatible with ESC format directly with Jarbas. To read barcodes, you can use scanners that function as keyboards, simply by connecting them to your computer or phone. Jarbas also ...
Can I use a custom domain for my online catalog?
Yes, but this feature is only available to Premium plan members. If you're on the Premium plan, just send us an email at help@jarbas.app to request your custom domain, and we’ll take care of the rest! Please note that you must already own the domain. ...
Will changing a product’s price affect past sales?
No, it won’t. When you update the price of a product in Jarbas, your past sales will keep the original price they were sold at. This way, your sales history and reports stay accurate and reflect what was actually charged at the time of each sale. ...
How to Cancel Your Jarbas Subscription?
You can cancel your Jarbas subscription anytime, but the cancellation process depends on the platform you used to subscribe: · Google Play (Android) · App Store/iTunes (iOS) Follow the tailored instructions for each platform outlined below. Google ...
Are there any fees charged on my sales?
In addition to the plan subscription, we do not charge any additional fees or percentages on sales recorded in the app. The profit from your sales is all yours!
Can I use Jarbas without Internet?
Jarbas is designed to work with or without an internet connection, so you can keep track of your business from anywhere. If your device is offline, the app will store sales data in your phone or tablet's memory. Once you regain a strong internet ...
Do you have backup?
Yes, Jarbas backs up your data in two ways: To your device's memory, if it's not connected to the internet; To our cloud, using Google's security protocols and real-time updates, as long as your device is connected to the internet. This allows you to ...
Does Jarbas have a computer/web version?
Yes! Jarbas now has a web version, available with our Premium plan. With the web version, you can easily manage your business from your computer and enjoy all the advanced features. Want to learn more? Check out our plans here: ...
Can I have more than one store on Jarbas?
Each account created on Jarbas generates a catalog with a specific set of products and inventory. However, you can manage multiple different stores by creating a separate account for each of them. Each account must have a different email address; it ...
Is there a cap on the number of products or customers you can add to Jarbas?
There is no limit to the number of products registered. However, due to the variety of device configurations on which the app can be installed, we recommend limiting the number of products registered to approximately 1,500 to ensure the application ...
Can I run Jarbas on several devices at once?
Absolutely, we keep all your data synced with our servers, so you're always up to date, no matter which device you're on.
Is Jarbas a paid service?
We offer three flexible plans designed to meet the needs of different businesses: Free Plan Our Free plan gives you the essential tools to get started, and it's 100% free for life. It's perfect for small businesses just beginning to organize their ...
What is Jarbas?
Jarbas is an app built to make managing micro and small businesses easier. Think of it as your business's digital manager, packed with all the essential tools needed for your daily operations. With Jarbas, managing sales, orders, inventory, and ...